Feel free to look up your order below and process a request through the form! Order numbers must be inserted in the form as the full order number with the pound sign (#SVAHA-12345) or just the number alone (12345) for our form to accept it.
Once submitted, please ship your return back to the address below through the shipping service of your choosing:
Svaha USA
14516 Lee Rd #D
Chantilly, VA 20151
In your parcel, please include a note that lists your order number or the original packing slip so that we can easily pull up your request.
For Exchanges: Please make sure to indicate which size/style you'd like in the "note" section on the form, or on an included piece of paper within your returned parcel. If nothing is mentioned, or if your exchange request is out of stock, you will be refunded instead.
Please note that the acceptance of your request in our system does not mean that it is guaranteed to be approved upon arrival. Additionally, due to recent changes with emailing systems, you may not receive a follow-up email confirming your submission. As long as you submit your request, you are fine to send back your order.
If you have any questions or concerns regarding your purchase, please contact us first, as customer support is separate from returns & exchanges.
For return/exchange policy information, visit our policy page by clicking here.
For any questions, you are welcome to reach out to our customer support by clicking here.